At Odisha Comfort Cruisers, we prioritize customer satisfaction and aim to provide a hassle-free experience. Our cancellation policy is designed to be fair and transparent while considering operational constraints.

Cancellation Policy:

• Cancellations will be accepted only if the request is made within 2 days of booking the tour package.
• However, cancellation requests may not be entertained if the booking has already been confirmed with hotels, transport providers, or other service vendors.
• Certain bookings, including peak season travel, festival dates, and last-minute reservations, may be non-refundable as per hotel and transport policies.

Refund & Replacement Policy:

• No cancellations or refunds will be processed for non-refundable services such as flights, hotel reservations, and special permits.
• In case of unforeseen circumstances (natural disasters, strikes, or government restrictions), alternative travel arrangements may be offered instead of a refund.
• If a customer receives a service that does not match the promised itinerary, they must report it to our Customer Service Team within 2 days of travel completion for review.
• Refunds for service discrepancies will be processed only after verification by our team.

Damaged or Unsatisfactory Services:

• If the accommodation, transport, or any travel-related service is unsatisfactory, customers must immediately notify our Customer Service Team during their trip.
• Compensation or alternative arrangements will be provided based on the severity of the issue and vendor policies.

Processing Time for Refunds:

• If a refund request is approved, it will be processed within 6-8 business days from the approval date.
• Refunds will be credited to the original payment method used at the time of booking.